Question 1

Received new watch, how to configure it ?

Accepted Answer

*Step1* : App to be installed in parents phone for connecting WatchOut kids smartwatch  Android phone :      iOS apple phone :      New users need to register. OTP will come on email id. Number to put while app registration is of parents.  *Step 2* : Start the watch (top left button) and connect it with WiFi (wether sim is inserted or not dosent matter. WiFi connection is compulsory for 1st time unlocking. If you think after connecting on WiFi you are not able to proceed, give different WiFi to watch) :  Video to start WiFi :       Or  1. Come to page where it shows time in watch (homepage), 2. swipe down time page, 3. Switch on watch's WiFi, 4. Long press WiFi icon and connect with any hotspot by putting password  *Step 3* : 1. Come back to the page where it shows time in the watch (homepage) with back button (left side bottom button), 2. Swipe left and click next to get QR code  *Step 4* : Scan this QR code from the wherecom app to configure your watch. The form which opens up in app once scanned should be filled with kids details. Phone number should be of sim which you plan to put in watch, if sim not there you can put random number 123.  _incase you plan to put sim , restart of watch after inserting sim card is compulsory for watch to detect sim_

Question 2

Inserted jio sim, but audio calls not coming

Accepted Answer

Enabling VOLTE in Jio sims for calling features -  Watch Video :      Or Follow Steps : 1. Go to settings in watch. 2. On the top of settings page you will find a settings icon (gear logo ⚙️) - press it 5 times 3. Enter password 3363 or 0000. Press back from watch button and click "ok" 4. An advanced settings page will open. Scroll down and select "more" 5. Select "mobile networks" 6. Scroll down and click VoLTE and enable it by ✅ ticking the check box. 7. Now you can come back to your main page of watch and calls In your jio sim will start working immediately.  _note : do not change anything else in advance settings of your watch as it may lead to locking of your device and may void your warranty_

Question 3

Inserted airtel/voda/idea sim, internet not working

Accepted Answer

Apn change in WatchOut Next-gen kids smart watch :     Restart is must after every time you change apn

Question 4

How to reset watch from unbinding

Accepted Answer

Reset from unbind : _Make sure watch is connected to wifi_  *Follow the video* :      (Post reset you need to connect  with wifi again to proceed)  Or  *Follow the Steps* : 1. Make sure your watch has internet acces (either connected with wifi or sim inserted) .  2. Just unbind Your watch from app. Go to wherecom app - settings - about device - unbind/delete.  3. Press right side long button of watch for 3sec. till the testing page open  4. Go to last  option and press reset.  5. Post reset you need to connect watch compulsory with wifi to configure

Question 5

Configuration and setup videos

Accepted Answer

Configuration video :       Setup videos :

Question 6

How to insert sim properly

Accepted Answer

*sim inserting*      Restart is necessary after sim inserting for watch to detect sim card network

Question 7

How to add contact so they can track and do video call to kid

Accepted Answer

*Adding Family Member so even they can do video call and track GPS location of kid*- wherecom app needed by other person  1st Step - you need to ask the other person to install and register on wherecom app with their own email id  2nd Step - go to your (admin) wherecom app - settings - family - + - *ADD FOLLOWER* with wherecom app   3rd Step - add the other person's email id with which he have registered the app - to allow him to do video call and track gps

Question 8

How to add contact so they can just audio call kid (no video call, no gps)

Accepted Answer

*Adding Family Member so they can just audio call kid (no video call, no gps)* - No wherecom app needed by other person  1st Step - go to your (admin) wherecom app - settings - family - + - *ADD CONTACT* without wherecom app   2nd Step - add the other person's phone number - to allow him to do audio call (no video call and no gps track)

Question 9

How to transfer music in watch

Accepted Answer

How to transfer music to WatchOut Next-Gen Kids Smart watch :

Question 10

How to resolve K11 error issue ?

Accepted Answer

How to resolve K11 error issue :  1. Make sure your watch has internet acces (either connected with wifi or sim inserted) .  2. Just unbind Your watch from app. Go to wherecom app - settings - about device - unbind/delete.  3. Press right long button of watch for 3sec. and press reset.  Video till step 3 :       4. If step 3 does not work , restart watch and reinsert sim. You will get option of network detection - wifi settings - connect with wifi and try step 3 again . You may try to reinsert different sim and restart, but option of "network detection failure" should come to proceed ahead  5. You can also reset by method mentioned in instructions manual page 26  6. Post reset - error will go away.  Reason for the error : We have shared update recently to your device to keep it updated. In certain devices due to internet issue during updation process the update remains incomplete, resulting in error

Question 11

Which apps to be installed in parents phone

Accepted Answer

App to be installed in parents phone for connecting WatchOut kids smartwatch  Android phone :      iOS apple phone :      New users need to register. OTP will come on email id

Question 12

Where to buy additional charging cable?

Accepted Answer

Charging cable for Next-Gen kids SmartWatch :

Question 13

Where to buy screen guard for watch?

Accepted Answer

Screen guard for Watchout Next-gen kids Smart watch  Website :      Amazon : https://www.amazon.in/gp/product/B09L4WJGC6

Question 14

How to hard reset watch (only under tech supervision)

Accepted Answer

Hard Reset your watch (recommended only under tech supervision of team)       (Password can be 3363, 2020, 0000 based on your model)

Question 15

Need instrucion manual of watch

Accepted Answer

*Next-gen Kids Instruction manual*

Question 16

Number of sim inserted in watch is coming busy

Accepted Answer

1. Go to wherecom app - settings.. top centre click the baby pic check - number should be of watch sim 2. go to wherecom app - settings - click top left icon of person - click on admin name - number should be of parent/admin

Question 17

Where to buy extra strap for watch

Accepted Answer

Compatible straps for WatchOut Next-Gen kids watch :

Question 18

QR code is not coming in watch

Accepted Answer

The first step you need to do after receiving the watch is to connect it with WiFi (wether sim is interested or not dosent matter. WiFi connection is must for 1st time unlocking) :  Video :        Step :  1. Come to time page in watch, 2. swipe down time page, 3. Switch on watch's WiFi, 4. Long press WiFi icon and connect with any hotspot by putting password, 5. Come back to time page with back button (left side bottom button), 6. Swipe left and click next to get QR code, 7. Scan this QR code from the wherecom app  If still not coming please reach out at WatchOutWearables@gmail.com so we can send QR code remotely

Question 19

Ringtone is not coming in the watch

Accepted Answer

Follow Steps : 1. Go to settings in watch. 2. On the top of settings page you will find a settings icon (gear logo ⚙️) - press it 5 times 3. Enter password 3363 or 0000. Press back from watch button and click "ok" 4. An advanced settings page will open.  Scroll to audio profile and click it. 5. Click general and click edit 6. Click ringtone and select the last ringtone

Question 20

How to connect two watch so they can do video call with each other

Accepted Answer

*How to add friends in WatchOut Next-gen Kids Smart watch so that two watch can do video call and message to each other*

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