X
image

FAQ

Next Gen Frequently asked questions

Received new watch, how to configure?

Step 1 : App to be installed in parents phone for connecting WatchOut kids smartwatch

Android phone : Wherecom - Apps on Google Play

iOS apple phone : WhereCom

New users need to register. OTP will come on email id.
Number to put while app registration is of parents.

Step 2 : Start the watch (top left button) and connect it with WiFi (wether sim is inserted or not dosent matter. WiFi connection is compulsory for 1st time unlocking. If you think after connecting on WiFi you are not able to proceed, give different WiFi to watch)

Video to start WiFi :

1. Come to page where it shows time in watch (homepage),
2. swipe down time page,
3. Switch on watch's WiFi,
4. Long press WiFi icon and connect with any hotspot by putting password

Step 3 :
1. Come back to the page where it shows time in the watch (homepage) with back button (left side bottom button),
2. Swipe left and click next to get QR code

Step 4 : Scan this QR code from the wherecom app to configure your watch.
The form which opens up in app once scanned should be filled with kids details. Phone number should be of sim which you plan to put in watch, if sim not there you can put random number 123.

incase you plan to put sim , restart of watch after inserting sim card is compulsory for watch to detect sim

Inserted jio sim, but audio calls not coming

Enabling VOLTE in Jio sims for calling features

Watch Video :

Follow Steps :

  1. Go to settings in watch.
  2. On the top of settings page you will find a settings icon (gear logo ⚙️) - press it 5 times
  3. Enter password 3363 or 0000. Press back from watch button and click "ok"
  4. An advanced settings page will open. Scroll down and select "more"
  5. Select "mobile networks"
  6. Scroll down and click VoLTE and enable it by ✅ ticking the check box.
  7. Now you can come back to your main page of watch and calls In your jio sim will start working immediately.

note: do not change anything else in advance settings of your watch as it may lead to locking of your device and may void your warranty

Inserted airtel/voda/idea sim, internet not working

Apn change in WatchOut Next-gen kids smart watch : APN change in WatchOut Next-Gen Kids Smart watch

Restart is must after every time you change apn

How to reset watch from unbinding

Reset from unbind: Make sure watch is connected to wifi

Follow the video :

Follow the Steps :

  1. Make sure your watch has internet acces (either connected with wifi or sim inserted) .
  2. Just unbind Your watch from app. Go to wherecom app - settings - about device - unbind/delete.
  3. Press right side long button of watch for 3sec. till the testing page open
  4. Go to last option and press reset.
  5. Post reset you need to connect watch compulsory with wifi to configure

Configuration and setup videos

Configuration video :

Setup videos : Product Video | WatchOut | India | Best Smart Watch

How to insert sim properly

Sim inserting

Restart is necessary after sim inserting for watch to detect sim card network

How to add contact so they can track and do video call to kid

Adding Family Member so even they can do video call and track GPS location of kid - wherecom app needed by other person

1st Step- you need to ask the other person to install and register on wherecom app with their own email id

2nd Step- go to your (admin) wherecom app - settings - family - + - ADD FOLLOWER with wherecom app

3rd Step- add the other person's email id with which he have registered the app - to allow him to do video call and track gps

How to add contact so they can just audio call kid (no video call, no gps)

Adding Family Member so they can just audio call kid (no video call, no gps) - No wherecom app needed by other person

1st Step - go to your (admin) wherecom app - settings - family - + - ADD CONTACT without wherecom app

2nd Step - add the other person's phone number - to allow him to do audio call (no video call and no gps track)

How to transfer music in watch

How to transfer music to WatchOut Next-Gen Kids Smart watch :

How to resolve K11 error issue ?

How to resolve K11 error issue :

  1. Make sure your watch has internet acces (either connected with wifi or sim inserted) .
  2. Just unbind Your watch from app. Go to wherecom app - settings - about device - unbind/delete.
  3. Press right long button of watch for 3sec. and press reset.

Video till step 3 :

  1. If step 3 does not work , restart watch and reinsert sim. You will get option of network detection - wifi settings - connect with wifi and try step 3 again . You may try to reinsert different sim and restart, but option of "network detection failure" should come to proceed ahead
  2. You can also reset by method mentioned in instructions manual page 26
  3. Post reset - error will go away.

Reason for the error: We have shared update recently to your device to keep it updated. In certain devices due to internet issue during updation process the update remains incomplete, resulting in error

Which apps to be installed in parents phone

App to be installed in parents phone for connecting WatchOut kids smartwatch

Android phone : Wherecom - Apps on Google Play

iOS apple phone : WhereCom

New users need to register. OTP will come on email id

Where to buy additional charging cable?

Charging cable for Next-Gen kids SmartWatch : Charging Cable : Next-Gen Kids Watch | watchout

Where to buy screen guard for watch?

Screen guard for Watchout Next-gen kids Smart watch

Website : Screen Protector : Next-Gen Kids Watch | watchout

Amazon :https://www.amazon.in/gp/product/B09L4WJGC6

How to hard reset watch (only under tech supervision)

Hard Reset your watch (recommended only under tech supervision of team)


(Password can be 3363, 2020, 0000 based on your model)

Need instruction manual of watch

Next-gen Kids Instruction manual Next-Gen - Instruction Manual | watchout

Number of sim inserted in watch is coming busy

  1. Go to wherecom app - settings - top centre click the baby pic check - number should be of watch sim
  2. Go to wherecom app - settings - click top left icon of person - click on admin name - number should be of parent/admin

Where to buy extra strap for watch

Compatible straps for WatchOut Next-Gen kids watch : Strap : Next-Gen Kids Watch | watchout

QR code is not coming in watch

The first step you need to do after receiving the watch is to connect it with WiFi (wether sim is interested or not dosent matter. WiFi connection is must for 1st time unlocking)

Video :

Steps :

1. Come to time page in watch,
2. swipe down time page,
3. Switch on watch's WiFi,
4. Long press WiFi icon and connect with any hotspot by putting password,
5. Come back to time page with back button (left side bottom button),
6. Swipe left and click next to get QR code,
7. Scan this QR code from the wherecom app

If still not coming please reach out at WatchOutWearables@gmail.com so we can send QR code remotely

Ringtone is not coming in the watch

Follow Steps :

  1. Go to settings in watch.
  2. On the top of settings page you will find a settings icon (gear logo ⚙️) - press it 5 times
  3. Enter password 3363 or 0000. Press back from watch button and click "ok"
  4. An advanced settings page will open. Scroll to audio profile and click it.
  5. Click general and click edit
  6. Click ringtone and select the last ringtone

How to connect two watch so they can do video call with each other

How to add friends in WatchOut Next-gen Kids Smart watch so that two watch can do video call and message to each other

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
Not enough items available. Only [max] left.
Shopping cart

Your cart is empty.

Return To Shop

Add A Coupon

Add A Coupon

Coupon code will work on checkout page