Frequently Asked Questions

Step 1 : App to be installed in parents phone for connecting WatchOut kids smartwatch

Android phone : Wherecom - Apps on Google Play

iOS apple phone : WhereCom

New users need to register. OTP will come on email id.
Number to put while app registration is of parents.

Step 2 : Start the watch (top left button) and connect it with WiFi (wether sim is inserted or not dosent matter. WiFi connection is compulsory for 1st time unlocking. If you think after connecting on WiFi you are not able to proceed, give different WiFi to watch)

Video to start WiFi :

1. Come to page where it shows time in watch (homepage),
2. swipe down time page,
3. Switch on watch's WiFi,
4. Long press WiFi icon and connect with any hotspot by putting password

Step 3 :
1. Come back to the page where it shows time in the watch (homepage) with back button (left side bottom button),
2. Swipe left and click next to get QR code

Step 4 : Scan this QR code from the wherecom app to configure your watch.
The form which opens up in app once scanned should be filled with kids details. Phone number should be of sim which you plan to put in watch, if sim not there you can put random number 123.

incase you plan to put sim , restart of watch after inserting sim card is compulsory for watch to detect sim

Enabling VOLTE in Jio sims for calling features

Watch Video :

Follow Steps :

1. Go to settings in watch.
2. On the top of settings page you will find a settings icon (gear logo ⚙️) - press it 5 times
3. Enter password 3363 or 0000. Press back from watch button and click "ok"
4. An advanced settings page will open. Scroll down and select "more"
5. Select "mobile networks"
6. Scroll down and click VoLTE and enable it by ✅ ticking the check box.
7. Now you can come back to your main page of watch and calls In your jio sim will start working immediately.

note: do not change anything else in advance settings of your watch as it may lead to locking of your device and may void your warranty

Apn change in WatchOut Next-gen kids smart watch : APN change in WatchOut Next-Gen Kids Smart watch

Restart is must after every time you change apn

Reset from unbind: Make sure watch is connected to wifi

Follow the video :

Follow the Steps :

1. Make sure your watch has internet acces (either connected with wifi or sim inserted) .
2. Just unbind Your watch from app. Go to wherecom app - settings - about device - unbind/delete.
3. Press right side long button of watch for 3sec. till the testing page open
4. Go to last option and press reset.
5. Post reset you need to connect watch compulsory with wifi to configure

Configuration video :

Setup videos : Product Video | WatchOut | India | Best Smart Watch

Sim inserting

Restart is necessary after sim inserting for watch to detect sim card network

Adding Family Member so even they can do video call and track GPS location of kid - wherecom app needed by other person

1st Step- you need to ask the other person to install and register on wherecom app with their own email id

2nd Step- go to your (admin) wherecom app - settings - family - + - ADD FOLLOWER with wherecom app

3rd Step- add the other person's email id with which he have registered the app - to allow him to do video call and track gps

Adding Family Member so they can just audio call kid (no video call, no gps) - No wherecom app needed by other person

1st Step - go to your (admin) wherecom app - settings - family - + - ADD CONTACT without wherecom app

2nd Step - add the other person's phone number - to allow him to do audio call (no video call and no gps track)

How to transfer music to WatchOut Next-Gen Kids Smart watch :

How to resolve K11 error issue :

1. Make sure your watch has internet acces (either connected with wifi or sim inserted) .
2. Just unbind Your watch from app. Go to wherecom app - settings - about device - unbind/delete.
3. Press right long button of watch for 3sec. and press reset.

Video till step 3 :

4. If step 3 does not work , restart watch and reinsert sim. You will get option of network detection - wifi settings - connect with wifi and try step 3 again . You may try to reinsert different sim and restart, but option of "network detection failure" should come to proceed ahead
5. You can also reset by method mentioned in instructions manual page 26
6. Post reset - error will go away.

Reason for the error: We have shared update recently to your device to keep it updated. In certain devices due to internet issue during updation process the update remains incomplete, resulting in error

App to be installed in parents phone for connecting WatchOut kids smartwatch

Android phone : Wherecom - Apps on Google Play

iOS apple phone : WhereCom

New users need to register. OTP will come on email id

Charging cable for Next-Gen kids SmartWatch : Charging Cable : Next-Gen Kids Watch | watchout

Screen guard for Watchout Next-gen kids Smart watch

Website : Screen Protector : Next-Gen Kids Watch | watchout

Amazon :https://www.amazon.in/gp/product/B09L4WJGC6

Hard Reset your watch (recommended only under tech supervision of team)

(Password can be 3363, 2020, 0000 based on your model)

Next-gen Kids Instruction manual Next-Gen - Instruction Manual | watchout

1. Go to wherecom app - settings - top centre click the baby pic check - number should be of watch sim
2. Go to wherecom app - settings - click top left icon of person - click on admin name - number should be of parent/admin

Compatible straps for WatchOut Next-Gen kids watch : Strap : Next-Gen Kids Watch | watchout

The first step you need to do after receiving the watch is to connect it with WiFi (wether sim is interested or not dosent matter. WiFi connection is must for 1st time unlocking)

Video :

Steps :

1. Come to time page in watch,
2. swipe down time page,
3. Switch on watch's WiFi,
4. Long press WiFi icon and connect with any hotspot by putting password,
5. Come back to time page with back button (left side bottom button),
6. Swipe left and click next to get QR code,
7. Scan this QR code from the wherecom app

If still not coming please reach out at WatchOutWearables@gmail.com so we can send QR code remotely

Follow Steps :

1. Go to settings in watch.
2. On the top of settings page you will find a settings icon (gear logo ⚙️) - press it 5 times
3. Enter password 3363 or 0000. Press back from watch button and click "ok"
4. An advanced settings page will open. Scroll to audio profile and click it.
5. Click general and click edit
6. Click ringtone and select the last ringtone

How to add friends in WatchOut Next-gen Kids Smart watch so that two watch can do video call and message to each other

We use Google Maps services to track the location of your watch. Google Maps will use GPS, local Wi-Fi, or the nearest cellular signal depending on which signal is the strongest. Depending on which signal the watch picks will determine how accurate the location is. GPS tracking is the most accurate; however your watch may not always default to GPS. For example, if one watch is by the window or certain area of your home, it may pick up a GPS signal which will show that it is in your home. If your other watch is downstairs or in a bedroom, it may default to using a local Wi-Fi network which may not always be your personal Wi-Fi depending on the signal. As we rely on Google Maps for our locating services, we cannot guarantee which method your watch will choose.

COMMON TROUBLESHOOTING SOLUTIONS

If your locator is inaccurate, it can be for a variety of reasons depending on the coverage network. If you are in an area with a strong signal, your locating should work accurately, but will not work if you are in an area with low to no signal. This affects other features as well outside of locating including calling, texting, voice messaging, etc. Some features may work sometimes based on signal and others may not (so you may be able to make calls, but not use locating or vice versa).

We do have a few tips for getting the best signal:

1. Make sure your watch is set to Tracking Mode and not Power Saving Mode in your app settings. It will use slightly more battery, but will give you more accurate location data.

2. You can test the watch when it is near you and turned on. Ideally, you’ll have 3-4 signal bars and the ‘0’ icon showing in the top portion of the watch screen. If you only have 1-2 bars, your features should still work, but having as many bars as possible is ideal. The best thing to get more signal immediately is to take your watch outside briefly to get 3-4 bars and to have the ‘0’ icon turn white instead of grey. You can refresh your location by signing out of the app and signing back in.

3. If you find that your location works sometimes and your GPS locations are inaccurate, it most likely has to do with the coverage/service in your area and how many 4G towers you have located near you. If you live in a rural area or far from major roads, highways, intersections, plazas, or places where 4G coverage is stronger, you may find that the locating is off.

Our watches updates in real-time from the time you log into the App but does not update in the same way as a navigation system, with the avatar moving as they are driving, walking, etc. To update the location, simply select the pinpoint icon. If that does not work or you receive an error message, select the Settings gear in the top right corner, sign out of the App, and sign back in for an updated location.

Because our watch uses Wi-Fi as one of its main locating methods, if you are using a router that was previously registered to an old address, the old address may come up. To fix this, you can simply reset the router or update the address settings to your current address.

We use Google Maps to track the location of the watch and will use GPS, local Wi-Fi, or the nearest cellular tower depending on which signal is the strongest. When the watch finds a Wi-Fi signal, it will automatically choose the strongest signal which can be a neighbor’s or public Wi-Fi connection. In rare situations, the Wi-Fi router being used may be registered in another city, state, or even country. When this happens, the watch location may show that it is in the area the router is registered. In this case, we suggest turning the Wi-Fi off to get a more accurate location, make sure the SIM is activated, and reset the watch to get a more accurate location.

When on power-saving locating mode, the History Route will not be available. If you would like to enable History Route, go to our App, select Settings, and switch the locating mode to Tracking Mode. Once turned on, the History Route can take up to 24 hours to see past location recordings as the system needs to build up the route.

If you are receiving this message, the watch may be out of battery, in poor reception, needing a refill of cellular credit balance, or need to be reset. To reset your watch, select Settings on the watch, and select Reset and log out of the App. After the watch reboots, log back into the App, send a message from the App to the watch and once you receive on the watch, send a message from the watch to the App. When you reset your watch, all the App settings will come back like contacts, settings, and reminders. However, you will lose photos and history messages from the watch interface and will need to re-enter the Wi-Fi password.

If watches are close together or at the same location, the watch icons will overlap. Please zoom in on the map or use the single watch locator feature.

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