Received new watch, how to configure?
Step 1 : App to be installed in parents phone for connecting WatchOut kids smartwatch
Android phone : Wherecom - Apps on Google Play
iOS apple phone : WhereCom
New users need to register. OTP will come on email id.
Number to put while app registration is of parents.
Step 2 : Start the watch (top left button) and connect it with WiFi (wether sim is inserted or not dosent matter. WiFi connection is compulsory for 1st time unlocking. If you think after connecting on WiFi you are not able to proceed, give different WiFi to watch)
Video to start WiFi :
1. Come to page where it shows time in watch (homepage),
2. swipe down time page,
3. Switch on watch's WiFi,
4. Long press WiFi icon and connect with any hotspot by putting password
Step 3 :
1. Come back to the page where it shows time in the watch (homepage)
with back button (left side bottom button),
2. Swipe left and click next to get
QR code
Step 4 : Scan this QR code from the wherecom app to configure your watch.
The form which opens up in app once scanned should be filled with kids details. Phone number
should be of sim which you plan to put in watch, if sim not there you can put random number
123.
incase you plan to put sim , restart of watch after inserting sim card is compulsory for watch to detect sim
Inserted jio sim, but audio calls not coming
Enabling VOLTE in Jio sims for calling features
Watch Video :
Follow Steps :
note: do not change anything else in advance settings of your watch as it may lead to locking of your device and may void your warranty
Inserted airtel/voda/idea sim, internet not working
Apn change in WatchOut Next-gen kids smart watch : APN change in WatchOut Next-Gen Kids Smart watch
Restart is must after every time you change apn
How to reset watch from unbinding
Reset from unbind: Make sure watch is connected to wifi
Follow the video :
Follow the Steps :
Configuration and setup videos
Configuration video :
Setup videos : Product Video | WatchOut | India | Best Smart Watch
How to insert sim properly
Sim inserting
Restart is necessary after sim inserting for watch to detect sim card network
How to add contact so they can track and do video call to kid
Adding Family Member so even they can do video call and track GPS location of kid - wherecom app needed by other person
1st Step- you need to ask the other person to install and register on wherecom app with their own email id
2nd Step- go to your (admin) wherecom app - settings - family - + - ADD FOLLOWER with wherecom app
3rd Step- add the other person's email id with which he have registered the app - to allow him to do video call and track gps
How to add contact so they can just audio call kid (no video call, no gps)
Adding Family Member so they can just audio call kid (no video call, no gps) - No wherecom app needed by other person
1st Step - go to your (admin) wherecom app - settings - family - + - ADD CONTACT without wherecom app
2nd Step - add the other person's phone number - to allow him to do audio call (no video call and no gps track)
How to transfer music in watch
How to transfer music to WatchOut Next-Gen Kids Smart watch :
How to resolve K11 error issue ?
How to resolve K11 error issue :
Video till step 3 :
Reason for the error: We have shared update recently to your device to keep it updated. In certain devices due to internet issue during updation process the update remains incomplete, resulting in error
Which apps to be installed in parents phone
App to be installed in parents phone for connecting WatchOut kids smartwatch
Android phone : Wherecom - Apps on Google Play
iOS apple phone : WhereCom
New users need to register. OTP will come on email id
Where to buy additional charging cable?
Charging cable for Next-Gen kids SmartWatch : Charging Cable : Next-Gen Kids Watch | watchout
Where to buy screen guard for watch?
Screen guard for Watchout Next-gen kids Smart watch
How to hard reset watch (only under tech supervision)
Hard Reset your watch (recommended only under tech supervision of team)
(Password can be 3363, 2020, 0000 based on your model)
Need instruction manual of watch
Next-gen Kids Instruction manual Next-Gen - Instruction Manual | watchout
Number of sim inserted in watch is coming busy
Where to buy extra strap for watch
Compatible straps for WatchOut Next-Gen kids watch : Strap : Next-Gen Kids Watch | watchout
QR code is not coming in watch
The first step you need to do after receiving the watch is to connect it with WiFi (wether sim is interested or not dosent matter. WiFi connection is must for 1st time unlocking)
Video :
Steps :
1. Come to time page in watch,
2. swipe down time page,
3. Switch on watch's WiFi,
4. Long press WiFi icon and connect with any hotspot by putting password,
5. Come back to time page with back button (left side bottom button),
6. Swipe left and click next to get QR code,
7. Scan this QR code from the wherecom app
If still not coming please reach out at WatchOutWearables@gmail.com so we can send QR code remotely
Ringtone is not coming in the watch
Follow Steps :
How to connect two watch so they can do video call with each other
How to add friends in WatchOut Next-gen Kids Smart watch so that two watch can do video call and message to each other